Accessibility

Our commitment

We want this site to be usable by everyone, including people who use screen readers, keyboard navigation, magnification, or voice control. We are a small business, not a corporation with an accessibility department — but that isn't a reason to do this badly.

Standard we're working toward

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. That is the standard most commonly referenced in the United States for public-facing websites, including under the Americans with Disabilities Act, and it is the standard we build to for the websites and online stores we deliver to merchants.

We describe this as working toward rather than fully conformant, because we have not commissioned a formal third-party audit. We would rather be accurate than reassuring.

What we've built in

• Keyboard navigation. Every interactive element — menus, buttons, forms, dialogs — can be reached and operated without a mouse.
• Visible focus. Focus indicators are not removed, so keyboard users can always see where they are.
• Semantic structure. Real headings, lists, buttons and landmarks, so screen readers can navigate by structure instead of reading everything top to bottom.
• Labels and alternative text. Form fields have labels. Meaningful images have alternative text; decorative graphics are hidden from screen readers rather than announced as noise.
• Color contrast. We test text and background combinations against the AA contrast ratio and correct the ones that fail. Color is never the only way information is conveyed. This is an ongoing check rather than a finished state — if you find a combination that is hard to read, tell us and we will fix it.
• Reduced motion. If your device is set to reduce motion, animations and transitions are switched off.
• Resizable text. The site reflows and remains usable when text is enlarged or the browser is zoomed.
• Dialogs. Pop-up panels can be closed with the Escape key and return focus to where you were.

Accessibility tools on this site

This site runs Elementor’s Web Accessibility tools. Two parts are visible to you:

• The accessibility menu. The button fixed to the edge of every page opens a panel where you can raise contrast (high, dark, light, or inverted), enlarge text, increase line height, underline links, pause animations, hide images, turn on a reading guide, and jump to the content or a sitemap. Your choices are saved in your own browser and apply across the site; they are not sent to us.
• Skip link and focus outlines. A “skip to content” link appears on keyboard focus at the top of every page, and focus outlines are never removed.

Behind the scenes we use the same tools to scan pages against WCAG 2.1/2.2 AA checks and to fix what they find — missing alternative text, heading order, form labels, contrast. We say this plainly: an accessibility menu and automated scanning are aids, not a certification. They do not replace testing with real assistive technology, which is why the section below still lists what we know is not there yet.

Known limitations

Being straight about the gaps:

• PDF and document downloads. Our own forms and checklists are built with labeled, fillable fields, but some documents provided by manufacturers or partners may not be fully tagged for screen readers. Ask us and we will provide the information in an accessible format, or complete the form with you by phone.
• Third-party content. Where we link to a processor’s application, a payment portal, an e-signature platform, or a vendor tool, we do not control its accessibility. If one of them is a barrier, tell us and we will complete the step with you another way.
• Sites we build for merchants. We build merchant websites, menus, and online stores to the same standard, but the merchant owns and updates the content afterward. Questions about a merchant’s site should go to that merchant; we will help them fix what we built.
• Product imagery. Some equipment photographs come from manufacturers. Alternative text is written by us, but the images themselves are not always ideal for low-vision users.
• No formal audit yet. We have tested with keyboard navigation and Elementor’s automated WCAG scans, but not with a comprehensive assistive-technology audit by an independent specialist.

If something doesn't work for you

This is the part that actually matters. If any part of this site is difficult or impossible for you to use:

Tell us what page you were on, what you were trying to do, and what assistive technology you use if you're comfortable sharing it. We will respond within five business days.

If we can't fix the barrier quickly, we will give you the information or complete the transaction another way — by phone, by email, by mail, or in person — at no disadvantage to you.

Getting service another way

You never have to use this website to do business with us. Everything available here — rate reviews, orders, support requests, quotes — can be handled by phone, by email, by mail, or in person. If none of those work for you, tell us and we will arrange a way that does.

Feedback

We take accessibility complaints seriously and we do not treat them as a nuisance. If you tell us something is broken, we want to know, and we would rather hear it from you than not hear it at all.